Privacy Policy for Majalat
Effective Date: 01-06-2025
Last Updated: 01-06-2025
- Introduction
Majalat (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and hourly domestic cleaning services.
By using the Majalat app, you agree to the collection and use of information in accordance with this Privacy Policy.
- Information We Collect
2.1 Personal Information
We collect the following personal information when you use our services:
- Full Name: To identify you and provide personalized service
- Email Address: For account management, service confirmations, and communication
- Mobile Phone Number: For service coordination, SMS notifications, and account verification
- Invoicing Address: For billing and tax compliance purposes
- Service Delivery Address: To provide cleaning services at your location
2.2 Payment Information
We collect payment-related information to process transactions:
- Payment Method Details: Credit/debit card information, payment preferences
- Billing Information: Cardholder name, billing address, payment history
- Transaction Records: Payment amounts, dates, and service details
2.3 Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App usage patterns, features accessed, session duration
- Location Data: Approximate location for service delivery coordination (with your permission)
- How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Coordinating and providing domestic cleaning services
- Account Management: Creating and maintaining your user account
- Payment Processing: Processing payments and maintaining transaction records
- Communication: Sending service confirmations, updates, and customer support
- Legal Compliance: Meeting regulatory, accounting, and tax obligations
- Service Improvement: Analyzing usage patterns to enhance our services
- Safety and Security: Protecting against fraud and ensuring service quality
- Information Sharing and Disclosure
4.1 Service Providers
We may share your information with:
- Cleaning Professionals: Name, service address, and contact information necessary for service delivery
- Payment Processors: Payment information to process transactions securely
- Technology Partners: Service providers who help us operate our app and services
4.2 Legal Requirements
We may disclose your information when required by law, regulation, or legal process, including:
- Compliance with court orders or government requests
- Protecting our rights, property, or safety
- Investigating fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
- Data Retention
5.1 Active Accounts
We retain your personal information while your account is active and as needed to provide services.
5.2 Account Deletion
When you request account deletion:
- Deleted Information: Full name, mobile number, and service delivery addresses
- Retained Information: For regulatory, accounting, and tax purposes, we retain:
- Payment history and transaction records
- Invoicing address
- Email address
- Information required by applicable laws and regulations
Retention Period: Retained information is kept for the minimum period required by applicable laws, typically 7 years for financial records.
- Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: Data transmission is encrypted using industry-standard protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Payment Security: We comply with Payment Card Industry (PCI) security standards
- Regular Monitoring: Ongoing security assessments and monitoring for potential threats
- Your Rights and Choices
7.1 Access and Updates
- View and update your personal information through the app settings
- Request a copy of your personal data
7.2 Account Deletion
- Request deletion of your account through the app or by contacting us
- Note: Some information will be retained as outlined in Section 5.2
7.3 Communication Preferences
- Opt-out of promotional communications
- Choose notification preferences within the app
7.4 Location Data
- Control location permissions through your device settings
- Disable location services (may limit service functionality)
- Children’s Privacy
Majalat is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
- International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
- Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy in the app
- Sending you an email notification
- Displaying a prominent notice in the app
Your continued use of the app after changes become effective constitutes acceptance of the updated Privacy Policy.
- Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: info@majalatsa.com
Address: 2886 King Abdulaziz Rd – Saihat – Saudi Arabia
Phone: 920007151
- Governing Law
This Privacy Policy is governed by the laws of Ministry of Human Recourses without regard to conflict of law principles.